The one time state, now private, telephone company here in Spain is called Telefonica. Its reputation is not good. People complain that the service is expensive and poor.
Generally our dealings with Telefonica have been fine though we had a lot of problems when we asked for the line in Culebrón to be temporarily suspended. Finally we had it disconnected.
Anyway, we need a phone and, living in the countryside in Culebrón, our only options are Telefonica or something that involves rebroadcast signals via little antenas. We plumped for Telefonica. I went in the shop here in Ciudad Rodrigo on Wednesday to order the line and broadband. The engineer from Pinoso rang me about five minutes ago, on Friday morning, to ask if he could call by at around five this afternoon to reconnect the phone. I had to put him off till we get back.